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1. How do I find a particular department?
2. How do I get a plan holders list?

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1. I live in the country, do I still have to license my dog?
2. How many dogs or cats can I have?
3. Why do I have to pay to leave my animal at the shelter?
4. My Neighbor's dog barks constantly. What should I do?
5. Can I call in a complaint and remain anonymous?
6. My dog bit someone. What should I do?
7. Why do I have to pay a license penalty when I never received a reminder?
8. How long is my pets rabies shot good for?
9. I've moved here from another State. Will I have to give my pet a new rabies shot?
10. Why won't Animal Control Staff give me advice on animal health or vaccinations?
11. My animal was picked up running loose. Why do I have to pay to get them out of the shelter?
12. Why can't I tie up my dog?

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1. How do I change my address?
2. How can I request a review?
3. What is the Williamson Act?

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1. How do I verify employment for a current County employee?
2. How do I obtain answers to questions regarding my tax bill?
3. How do I get copies of my W-2 if I worked for Merced County?

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1. What type of children’s services do you provide?
2. Do I need an appointment?
3. What is the success rate for change in a child?
4. What programs are available through the department?

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1. What is involved in the probate of an estate, and why does it take so long?
2. Why does the Public Administrator administer estates?
3. When is the estate handled by the Public Administrator?
4. How much are the fees of the Public Administrator?
5. What is the difference between a formal probate proceeding and a summary proceeding?
6. Does the Public Administrator make a thorough investigation to discover all estate assets?
7. Will the Public Administrator make funeral arrangements?
8. Can I put in a claim for my expenses?
9. When will claims be paid?
10. What inheritance taxes or estate taxes will the estate have to pay?
11. Can you give me the exact financial status of the estate?
12. Will I receive regular reports on the progress of the estate?
13. How long does it take to administer an estate?
14. Why is estate property sold?
15. When will the estate be distributed?
16. Will I receive a statement of all receipts and disbursements?

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1. What is a Conservator?
2. What are the duties of a Conservator?
3. Are there different types of conservatorships?
4. Who decides whether a person needs a conservator?
5. Does the Public Conservator have the same responsibilities as other conservators?

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1. What should I expect after filing an appeal?
2. What is the difference between a standard appeal and an expedited appeal?
3. What if I do not agree with the results of the investigation?
4. What are my rights regarding access to my appeals file?

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1. What should I expect after filing a grievance?

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1. When are Board agendas made available to the public?
2. Where are the Board meetings held?
3. Who is my Supervisor?
4. How are Board members compensated?

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1. How do I apply for child support services?
2. How can I pay my child support?
3. Where can I find information on emancipation?
4. My children and I are receiving CalWORKs benefits, but I did not apply for your services. Why was a case opened?
5. Does the father's name on the Birth Certificate establish paternity?
6. How can I get custody or visitation?

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1. Where can I obtain a Merced County business license?

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1. Where do we get a copy of divorce papers?
2. Can I search fictitious name records online?

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1. Can you help me with my legal problem?
2. Where can I get legal forms?
3. Where can I find the Legal Services for Seniors program?
4. I can’t afford a lawyer. Can you help?

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1. What is the role of the County Executive Officer?
2. Who is the County Executive Officer?
3. Where can I get a copy of the County Budget?
4. Where can I get a copy of the County's Legislative Platform?

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1. What does this Order do?
2. When does the Order go into effect?
3. How long does the Order last?
4. Can the Order be changed?
5. Where is the Order in effect?
6. Who issued the Order?
7. Do I need to get an official letter of authorization from the County to operate?
8. Do I need to have a letter from my employer or other documentation to travel?
9. What is the difference between “stay at home” and “social distancing”?
10. Can I leave home to visit friends or family members if there is no urgent need or I am not performing an essential activity?
11. Can I still get my mail and deliveries?
12. Can I still order the things I need online and have them delivered to my residence?
13. Can I go out to do laundry or have my laundry done?
14. Can I get my prescriptions or other health care needs? Can I leave home to go to the pharmacy to get my prescription filled?
15. What if I need to get healthcare from my medical provider?
16. Can I still seek non-essential medical care like eye exams, teeth cleaning, elective procedures, etc.?
17. Should I stock up on food, necessities like toilet paper, and on medicines?
18. What should I do if I’m sick? If I or a family member need immediate medical attention, can I leave home to go to the doctor or hospital?
19. Can I leave home to care for my elderly parents or friends who require assistance to care for themselves? Or a friend or family member who has disabilities?
20. Can I visit loved ones in the hospital, nursing home, skilled nursing facility, or other residential care facility?
21. What if I can’t get out of the home?
22. Can I leave home to go to my church, synagogue, or mosque?
23. The Order prohibits non-essential travel on foot or bike -- does that mean that I can’t go on a walk or take a bike ride?
24. Can I leave home to exercise?
25. Can golf courses remain open?
26. Am I allowed to go to a park or on a hike? Can I travel to a County park or open space?
27. Can I go shopping for things other than food/groceries?
28. Can I go to a bar/nightclub/theater?
29. Can I go to a restaurant, café, coffee or tea shop, ice cream shop, or other foodservice location?
30. Can I walk my dog/pet?
31. Can I go to a vet or pet hospital if my pet is sick?
32. I don’t cook, how can I purchase meals?
33. How can I access free or reduced-price meals for myself or my family?
34. Can I take my kids to the park and can we use playgrounds?
35. Will all business offices and stores be required to close?
36. What are “Essential Businesses”?
37. I operate a farm, am I allowed to continue my operation and have employees report to work?
38. What if my business is not considered an Essential Business? Does this Order require that I shut down my business facility?
39. I currently receive benefits through Merced County’s Human Services Agency. Will this order interrupt my benefits?
40. Does this Order require that schools shut down?
41. Will this order prevent companies working on vaccines and testing for COVID-19 from continuing to do that work?
42. Am I required to shut down?
43. Does the Order require that businesses stop work that is necessary to our health care system?
44. Can my company continue construction on a health care facility?
45. My business principally manufactures, supplies, or repairs cell phones. Can it operate?
46. Are non-profit organizations allowed to continue operating?
47. What if some of the work my business does at its facility is essential and some is nonessential?
48. What if I have a cafeteria at my worksite. Can it continue to operate to serve workers who are carrying out work exempted in the Order?
49. Is the local government shutting down?
50. I work for the government, Can I continue to go to work?
51. What do I do if my employer requires me to go to work?
52. I work in a hospital or medical clinic, but I’m not sure I’m essential. Should I continue to work? What if I’m over 60?
53. What do I do about my kids? I have to work.
54. Can bike repair shops continue to operate?
55. Can my company continue to provide janitorial services?
56. Can grocery stores, farmers markets, and other food retailers remain open?
57. If my child’s school is providing food or meals, can I leave home to go to the school to pick up the food or meals?
58. Can warehouses and distribution centers that supply businesses that ship and deliver stay open?
59. I work for an essential infrastructure organization, can I leave home to go to work?
60. What construction is allowed to continue?
61. Can I operate a business that sells things that can be delivered to people’s homes? Can I shift more of my business to a delivery model?
62. My business provides critical services and products for the federal government that we are required to provide on a time-certain basis--can we continue to manufacture these products?
63. I work in a cemetery - can I go to work?
64. Are daycare facilities allowed to operate?
65. Can home service workers who clean homes continue to provide their services?
66. I am a nanny. Will I get in trouble if I go to work?
67. Can I get a ride in my favorite ride share/on demand service or a taxi?
68. Can I take public transport (bus, subway, train)?
69. Am I allowed to leave the areas covered by this Order to travel to/from a job outside the Bay Area? Does the Order allow me to leave the County?
70. I am currently on vacation outside the County—Does the Order allow me to return home?
71. If I’m outside the county travelling for vacation or business, am I allowed to come home?
72. I’m visiting and staying in a hotel, with family/friends, or in a short-term rental. What should I do? Can I go home?
73. What if I’m in a line and there isn’t six feet between me and others?
74. What if my plumbing gets stopped up or there is another problem with necessary equipment at my home? How will I access those sorts of services?
75. What do I do about my loved one who needs care from me?
76. What happens if I don’t comply with this Order?
77. Why is this Order in place?

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1. Do I need to boil my drinking water?
2. Do I need to buy bottled water or store drinking water?
3. Is drinking tap water safe?
4. Is tap water safe to use for hand washing?
5. What is EPA's role in ensuring drinking water remains safe?
6. What should I do if I'm concerned about my drinking water?
7. Is the COVID-19 virus found in feces?
8. Can the COVID-19 virus spread through sewage systems?
9. Should wastewater workers take extra precautions to protect themselves from the COVID-19 virus?
10. Can I get COVID-19 from wastewater or sewage?
11. Do wastewater treatment plants treat COVID-19?
12. Will my septic system treat COVID-19?
13. ¿Se puede propagar el virus COVID-19 a través del agua potable?
14. ¿Es seguro bebero agua del grifo?
15. ¿Necesito hervir mi agua potable?
16. ¿Es seguro usar el agua del grifo para lavarse las manos?
17. ¿Qué debo hacer si estoy preocupado/a por mi agua potable?
18. ¿Necesito comprar agua embotellada o almacenar agua potable?
19. ¿Cuál es el papel de la EPA para garantizar que el agua potable permanezca segura?
20. ¿Se encuentra el virus COVID-19 en los excrementos?
21. ¿Puede el virus COVID-19 propagarse a través de sistemas de alcantarillado?
22. ¿Deberían los trabajadores de las aguas residuales tomar precuaciones adicioneales para protegerse del virus COVID-19?
23. ¿Puedo obtener COVID-19 de aguas residuales?
24. ¿Las plantas de tratamiento de aguas residuales tratan COVID-19?
25. ¿Mi sistema séptico tratará COVID-19?

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1. Can COVID-19 be transmitted by food or food packaging?
2. Can food facilities or organizations that handle or provide food to the public continue with their operations?
3. What are good hygiene practices, when working in a food facility?
4. ¿Se puede transmitir COVID-19 por alimentos o envases de alimentos?
5. ¿Se puede continuar las operaciones de los establecimientos o organizaciones que manejan comida?
6. ¿Que son buenas prácticas de higiene, cuando se trabaja en un centro de alimentos?

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1. How can I receive up-to-date information about COVID-19 in Merced County?
2. What is a coronavirus?
3. How are coronaviruses spread?
4. What are the symptoms of COVID-19?
5. How is COVID-19 treated?
6. How can I help protect myself?
7. How can I help protect myself?
8. What can be done to slow the spread of COVID-19 infection?
9. Should I wear a facemask?
10. Can someone who has been quarantined for COVID-19 spread the illness to others?
11. How is the County handling the testing process?
12. What else can I do?

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1. Can I report a crime to the District Attorney's Office?
2. I am the victim of a crime and I want to drop charges. Can I do this?
3. I was the victim of a violent crime and need assistance with paying medical, funeral, mental health, income or other related losses. Where can I get this assistance?
4. I have to testify in court and it is making me very anxious. I am concerned about not knowing what to expect. Who can I talk to about my concerns?
5. How can I lodge a complaint against your office?
6. How can I file a complaint involving another law enforcement agency?

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1. Can I pay my Environmental Health fee online?

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1. What does First 5 Merced County do?
2. How do I enroll my child into one of your programs?
3. How can I find childcare?
4. How do enroll my child into preschool?

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1. How does an agency apply for funding?

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1. What is a General Plan?
2. What's covered in a General Plan?
3. What is the General Plan's relationship to zoning?
4. Why is an update needed?
5. How does the General Plan affect development?

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1. What is the Grand Jury?
2. How do I file a Grand Jury complaint?
3. Who serves on the Grand Jury?

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1. Are interpreters available for clients?
2. Where can I get medical care if I don't have insurance?
3. How do I get applications for medical assistance program, if I don't have insurance?
4. Who do I call if I have questions regarding my landlord or tenant?
5. Where do I go to get birth certificates or a death certificate?
6. Who do I call if I think I have food poisoning from a restaurant or local event?
7. Who will test my well water?

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1. Where do I go to find out about current jobs at the County?
2. What is an interest card?
3. Why does a supplemental questionnaire have to be completed when I turn in my application?

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1. How do I get a job at HSA?
2. How do I report child abuse?
3. How do I apply for CalFresh?
4. What is Semi-Annual Reporting (SAR)?
5. How do I report elder abuse?

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1. Where are services provided?
2. What is the program for?
3. How much time do I have to submit a claim?
4. How much will the program reimburse?
5. How do I apply when i am not a regular provider of Indigent Health Care services?

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1. Can I reserve a computer by phone?
2. How do I get a library card?
3. How old does a child have to be to qualify for a library card?
4. What are the library locations and what are their hours?

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1. What is occupational therapy (OT)
2. What is physical therapy (PT)?

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1. How do I check the status of my application?
2. What are the fees for submitting an application for a land use permit?
3. How do I obtain information about Building Permits?

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1. Can I grow marijuana plants in Merced County?
2. Can I grow marijuana outdoors?
3. What is the maximum number of plants I can grow for personal use?
4. Can I have a cannabis dispensary in Merced County?
5. Can I have a cannabis distribution, manufacturing, or testing facility in Merced County?
6. Can I deliver cannabis in Merced County?
7. How do I get a business license for cannabis in Merced County?
8. How do I get my permit for a dispensary?

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1. How can I find out if I have a warrant for my arrest?
2. When is my court date?
3. Who is my attorney?
4. How can I clear my warrant?
5. When can I see my attorney?
6. What is a contract attorney?
7. How can I seal my record?
8. I have been sent to collections on a traffic matter.

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1. What is anthrax?
2. How common is anthrax and who can get it?
3. How is anthrax transmitted?
4. What are the symptoms of anthrax?
5. Where is anthrax usually found?
6. Can anthrax be spread from person to person?
7. Is there a treatment for anthrax?
8. Is there a way to prevent infection?
9. What is anthrax vaccine?
10. Who should get vaccinated against anthrax?
11. Should my doctor prescribe preventative antibiotics against anthrax or other bioterrorist threat diseases?
12. What should I do if I think I have been exposed to anthrax?

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1. Are there any costs to me?
2. How do I get CCS services?
3. What services does CCS provide?
4. How do I apply for CCS?
5. What are Eligible Medical Conditions?

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1. What services does CHDP provide?
2. What is provided in a CHDP exam?
3. Who is eligible for CHDP Exam?
4. Who provides CHDP exams?

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1. Why should I use a child safety seat?
2. Does Health Department offer classes in other languages?
3. Does the Health Department offer classes in other languages?
4. What children need to be in a child safety seat?
5. Who do I call if I have questions about my child's car seat?
6. Why is it important that I know how to properly use my child safety seat?
7. Why should I talk to Public Health Technicians about my child safety seat?

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1. How do I apply for the Medical Assistance Program?

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1. What does the Medical Therapy Program (MTP) offer to clients?
2. What is the medical eligibility criteria for the MTP?
3. What is Occupational Therapy?
4. What is Physical Therapy?
5. What is the parents role in therapy?
6. What types of therapy do children receive at the MTU?

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1. Are copies of recorded maps available on the County website?
2. What are the County Surveyors checking fees for final maps?
3. What items should be included in the submittal package for final map review?

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1. How do I get a gas card for travel?
2. How do I obtain a PIN number?

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1. How do I find out if a park facility is available?
2. Is there a fee schedule for County Park facility reservations?
3. Do I need a health permit if I'm providing food at a park facility?
4. Do I need a permit to provide, sell, or serve alcohol at a park facility?
5. What are play apparatus requirements at park facilities?
6. How do I contact the Merced County Superior Court?

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1. How do I obtain copies of Plans & Specs?
2. How do I obtain bid results?
3. How do I obtain a copy of a Plan Holder's list?

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1. How do I report a problem with a County road?

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1. How do I report a street light outage / problem?

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1. When will I be eligible for a service retirement?
2. What determines my benefit amount?
3. How do I optimize my retirement?
4. Can I change my mind after I have signed an option?
5. When will I receive my final options?
6. When will I receive my first retirement payment?
7. How often will I get paid?
8. Can I change my beneficiary?
9. What happens to my benefit if my beneficiary dies before I do?
10. What types of deductions are taken from my retirement check?

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1. Who may apply for a disability retirement?
2. May another person file an application for me?
3. When should an application be filed?
4. How do I apply?
5. How is my eligibility to receive a disability retirement determined?
6. How long does the determination of disability take?
7. Do I need an attorney to help me?
8. May I receive a service retirement allowance while waiting for the Board of Retirement to decide upon my application?
9. Could there be any consequences if I take a service retirement allowance pending the Board of Retirement's decision?
10. If my application is approved, when will my disability retirement allowance become effective?
11. When will I receive my first check?
12. How much money will my retirement allowance be?
13. Will my retirement allowance ever change?
14. Will I still be eligible for medical and dental insurance?
15. May I continue to work for the County if I am found to be disabled?
16. May I obtain employment other than County employment if I am found to be disabled?
17. Can my disability retirement be cancelled at a later date?
18. Is it to my advantage to purchase or "buy back" credit for my previous service?
19. If I have reciprocity with the Public Employees' Retirement System and/or any other 37 Act county, do I need to advise the other system(s) of my disability retirement?
20. Is my retirement allowance reported to the Internal Revenue Service (IRS)?
21. Are taxes withheld from my retirement allowance?

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1. Where is Merced County Employees' Retirement Association located?
2. How can I get MCERA brochures or forms?
3. What are the MCERA office hours?
4. I am currently working. What section of the MCERA website should I look at for information?
5. I am looking for something I read in a recent newsletter. Where can I find it?
6. How can I speak in person with a MCERA Retirement Benefits Specialist?
7. How do I advise MCERA of my new address?
8. I need to report the death of a relative who worked for Merced County. What information does MCERA need?
9. How does a defined benefit plan differ from a defined contribution plan?
10. I worked for Merced County many years ago. Am I eligible for a retirement benefit?
11. I have been away from the County for a while. How do I find out my retirement benefits with the County?
12. How can I stay updated on MCERA's financial situation?
13. Who serves on MCERA's Boards?
14. When are the Board meetings held?

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1. After retirement, will working outside of an MCERA participating employer affect my retirement?
2. Can I return to work for an MCERA participating employer after I retire?
3. How many hours am I allowed to work if I choose to return to an MCERA participating employer in the above positions?
4. Can I return to work as a full time or variable shift employee?
5. Do I have to notify MCERA if my beneficiary predeceases me even if they are not going to receive a continuance after my death?
6. I'm retired. When will I get the information I need from MCERA to file my taxes?
7. How long do I have to wait after retirement before returning to work for an MCERA participating employer in the acceptable positions?

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1. What is reciprocity?
2. What are the benefits to establishing reciprocity?
3. What are the requirements for establishing reciprocity?
4. How do I establish reciprocity?
5. What Counties operate under County Employees Retirement Law of 1937?
6. Can I withdraw my contributions if I establish reciprocity at a later time?
7. What happens if I withdraw my contributions after I have established reciprocity?
8. Can I work for both systems at the same time and establish reciprocity?
9. Does MCERA notify the other system when I submit a retirement application?
10. Do I have to retire from both systems at the same time?
11. Does MCERA use all my time at both systems to determine my benefit amount?
12. What are my options for a disability allowance at MCERA if I have reciprocity?
13. Will my beneficiary receive a death benefit from both systems?
14. If I do establish reciprocity will I get reimburse for the period I was paying contributions at a higher entry age level?
15. If I never showed any interest to establish reciprocity in the past, but wish to do so now, can I?
16. Does my sick leave balance get converted into years of service if I terminate employment and establish reciprocity with another system and MCERA?
17. If I have established reciprocity and I need my contributions for a medical emergency may I withdraw my accumulated contributions at MCERA?

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1. What are my options if I terminate employment before I am eligible to retire?
2. How long does it take to get a refund of my contributions?
3. How do I Select a Termination Option?
4. How much time do I have after separation to establish reciprocity?
5. Can I withdraw my contributions at a later date if I have established reciprocity?
6. Is the 20% federal income tax withholding mandatory for lump sum return of contributions?
7. Is there a state income tax withholding that is mandatory for lump sum return of contributions?
8. If I choose a deferred retirement when can I retire?
9. If I choose a deferred retirement and later change my mind can I withdraw my contributions?

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1. How do I file a Claim against the County?
2. What benefits do I have as a Merced County employee?
3. How much will my employee benefits cost?

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1. What are “secured” property taxes?
2. When is the secured tax assessed?
3. How are tax amounts determined?
4. What period of time does a secured property tax bill cover?
5. When should I expect my secured property tax bill?
6. When are secured property taxes due?
7. When should I mail my payment to avoid penalties?
8. Can I pay my secured property tax bill with my credit card?

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1. How can I get a copy of a criminal report?
2. How do I check to see if someone is in-custody?
3. Who do I call if I have a civil problem?

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1. What are special assessments?

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1. What are "supplemental" property taxes?
2. How are the supplemental tax amounts determined?
3. When should I expect my supplemental tax bill(s)?
4. Why did I receive more than one supplemental tax bill?
5. When is the supplemental tax due?
6. When does the supplemental bill become delinquent?
7. If I don’t pay on time, will I be charged a penalty?
8. When should I mail my payment to avoid penalties?
9. Is a private postage meter date the same as the United States Postal Service postmark?
10. Can payments be postmarked on the deadline date?
11. Can I pay my supplemental property tax bill with my credit card?

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1. Who should I call if I have questions?
2. What is a mobile home?
3. I have a recreational vehicle (RV), is is considered a mobile home?
4. How do I find out if I am entitled to the homeowner's exemption?
5. What additional tax assistance programs are offered by the state?
6. How can I change taxation of my mobile home from license fees to the local property tax system?
7. If my mobile home currently is subject to local property taxation, can I request reinstatement of vehicle license fees?
8. How is the amount of my mobile home property taxes determined?
9. Do I have any recourse if I disagree with the valuation placed on my mobile home by the Assessor?

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1. What is the Transient Occupancy Tax?
2. Who is the Transient Occupancy Tax collected from?
3. Who is exempt from paying Transient Occupancy Tax?
4. Can I get a copy of the County Ordinance regarding Transient Occupancy Tax?
5. How is Transient Occupancy Tax paid to the Tax Collector?
6. How do I apply for a Transient Occupancy Tax Certificate?
7. How can I change my address, business name, name of owners, etc, on my Transient Occupancy Registration Certificate?
8. How do I close my Transient Occupancy Tax Certificate account?

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1. What are “unsecured” property taxes?
2. When is the unsecured tax assessed?
3. How are the unsecured tax amounts determined?
4. What period of time does an unsecured tax bill cover?
5. If I sell my unsecured property before the fiscal year, am I still responsible for the unsecured tax?
6. When should I expect my unsecured tax bill?
7. If I don’t pay on time, will I be charged a penalty?
8. When should I mail my payment to avoid penalties?
9. Is a private postage meter date the same as the United States Postal Service postmark?
10. Can payments be postmarked on the deadline date?
11. If I don’t pay my unsecured tax bill, can the Tax Collector take my property?
12. Can I pay my unsecured property tax bill with my credit card?

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1. Can I find a job through Worknet?
2. When are orientations held about Worknet?
3. What services does Workforce Investment provide?