Merced County California

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Grievances
What is a Grievance?

A grievance is defined by the State Department of Mental Health as an expression of dissatisfaction about any matter other than an action. This means if you are unhappy with anything (except for payments or reduction in service) pertaining to the services you receive at Mental Health, you are encouraged to file a grievance.


Where to Obtain Grievance Forms

Grievance Forms are available at all Merced County Department of Mental Health clinic sites. You can also ask any Mental Health employee for this form. If you are in need of any assistance, please contact a Quality Assurance Specialist at (209) 381-6812.


How to File a Grievance
We hope that you will discuss any complaints or issues about your mental health services with your Service Provider Coordinator. You may file a grievance by talking to your Service Provider Coordinator or any other Mental Health staff. You do not have to complete a Grievance Form yourself, you may ask any Mental Health employee to fill this form out for you.

If you need additional assistance filing a grievance, call one of the following numbers:
  • Quality Improvement Manager Ph: (209) 381-6806
  • Quality Assurance Specialist Ph: (209) 381-6812
  • Patients' Rights Advocate Ph: (209) 381-6876
  • Toll Free Ph: (888) 334-0163


Merced County 2222 M Street Merced, CA 9543 Ph. (209) 385-7434 Toll Free (800) 226-6452