Long-Term Care
Ombudsman
(209) 385-7402
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The Merced County Ombudsman is an objective,
independent mediator resolving problems for patients and residents of long-term
care facilities.
The Ombudsman volunteers are state-certified
through the California Department of Aging. They are trained to objectively investigate
and seek resolution of problems encountered in long-term care. Patients and residents
of long-term care facilities as well as friends, families, and others may bring
any concerns and complaints related to the care and the operation of a facility
to the Ombudsman. All communications with the Ombudsman program are confidential.
The Ombudsman program is funded by the California
Department of Aging and the Merced County Board of Supervisors through the Area
Agency on Aging.
The Ombudsman works with administrators and
residents to resolve problems involving:
- Patient’s Rights
- Quality of Care
- Dietary Concerns
- Financial Situations
- Activities Programs
- Physical Environment
- Exploitation
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- Administration
- Placement and Level of Care Issues
- Family Communications
- Pharmaceutical Issues
- Resident Councils
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The Ombudsman/Elder Abuse Prevention Program
is an internal function of the Merced County Area Agency on Aging. The Agency has
skilled and licensed Ombudsman staff and volunteers that ensure seniors of Merced
County in long term care facilities are provided with rights advocacy and complaint
referrals and resolution. For more information, call (209) 385-7402.