What is a Grievance?
A grievance is defined by the State Department of Health Care Services as an expression of dissatisfaction about any matter other than an action. This means if you are unhappy with anything (except for payments or reduction in service) pertaining to the services you receive at Behavior Health and Recovery Services, you are encouraged to file a grievance.
Where to Obtain Grievance Forms
Grievance Forms are available at all Merced County Department of Behavior Health and Recovery Services clinic sites. You can also ask any Behavior Health and Recovery Services employee for this form or download it electronically. If you are in need of any assistance, please contact a Quality Assurance Specialist at (209) 381-6812.
How to File a Grievance
We hope that you will discuss any complaints or issues about your mental health services with your Service Provider Coordinator. You may file a grievance by talking to your Service Provider Coordinator or any other Behavior Health and Recovery Services staff. You do not have to complete a Grievance Form yourself, you may ask any Behavior Health and Recovery Services employee to fill this form out for you.
Additional Contact Information
If you need additional assistance filing a grievance, call one of the following numbers:
- Quality Improvement Manager Ph: (209) 381-6806
- Quality Assurance Specialist Ph: (209) 381-6812
- Patients' Rights Advocate Ph: (209) 381-6876
- Division Director Substance Use Disorder Services Ph: (209) 381-6852
- Toll Free Ph: (888) 334-0163